Politique d’expédition

Processing and Shipping Times
At SacredGems, we work with Gelato, a reliable print-on-demand provider, to ensure high-quality production and smooth order fulfillment. Please note that all our products are made to order, which may affect processing times.

Estimated delivery times are as follows:

  • Germany: 3-4 business days

  • Switzerland: 5-6 business days

  • European Union: 3-9 business days, depending on the destination country

Processing times typically range from 1 to 3 business days before shipping. Please note that unforeseen circumstances such as high order volume, customs delays, or supply chain disruptions may extend delivery times.

Shipping Costs

  • Orders up to €69.99: €4.99 shipping fee

  • Orders up to 69.99 CHF: 6.99 CHF shipping fee

  • Free shipping for all orders above these thresholds

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link. Please allow 24-48 hours for the tracking information to update.

Customs and Duties
For international orders, additional customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and may vary depending on local regulations.

Address Issues & Undeliverable Packages
Please ensure that your shipping address is correct before placing an order. SacredGems is not responsible for packages lost due to incorrect addresses. If a package is returned to us due to an incorrect or incomplete address, additional shipping costs may apply for resending the package.

Delays & Lost Packages
While we strive to meet our estimated delivery times, delays may occur due to factors beyond our control. If your package has not arrived within the expected timeframe, please contact our support team for assistance.

For any questions or concerns, feel free to reach out to our customer support at ritterniklas@googlemail.com.